Thursday, August 12, 2010

Every Customer is a Happy Customer at Rubber Bark™ (but few write in to tell us so!)

A couple of days ago, Rubber Bark's CFO, Rob, got a letter from a customer, which was originally sent to The California Department of Resources, Recycling and Recovery, better known as CalRecycle. Here is what the letter said:
Dear Mr. Levenson,  
I just wanted to let you know about a positive experience I recently had with Rubber Bark™, one of the companies associated with CalRecycle. 
When I started working on my yard I knew that I wanted to use mulch to keep the weeds from recurring. I also wanted to use recycled products if at all possible. After contacting several companies to get bids on rubber bark/mulch I found that Rubber Bark™ (based in Ballico, California) offered the most competitive bid. This is also a plus because, as a lifelong California resident, I wanted to support a business based in my home state. I contacted Rubber Bark™ and bought three tons of rubber bark to landscape my backyard. 
The rubber bark was delivered on time and I started to spread it out on my backyard. However, I was concerned about how the product looked after I had applied about half a ton. I then stopped and called Rob Nairn. He told me he would make it right and do whatever it took to satisfy me as a customer. He gave me several options and did not pressure me to select any of the choices. As it turned out, the best option was to have more Rubber Bark™ delivered. Rob arranged everything and made sure that the materials would arrive when they were needed. The yard looks great and I have Rob to thank for it. 
After working with Rob I can fully support using recycled rubber in general and specifically on my landscaping projects. Thank you for partnering with a professional company that recycles "challenging" material and treats its customers with respect. 
Sincerely, 
Peter Goul

Great job Rob! Rubber Bark™ continues to support its customers by offering competitive prices and personal service with every order. Go to the website to check out the product!

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